// en/support_notifications
export const support_notifications = {
  ticket_opened: {
    subject: 'Your ticket is open — {subject}',
    heading: 'Your ticket is open',
    body: 'We received your request "{subject}" (#{ticketShortId}) and will respond as soon as possible.',
    cta_label: 'View ticket',
  },
  ticket_resolved: {
    subject: 'Your ticket was resolved',
    heading: 'Your ticket was resolved',
    body: 'Ticket #{ticketShortId} was resolved: {resolution}',
    cta_label: 'View ticket',
  },
  ticket_reopened: {
    subject: 'Ticket reopened',
    heading: 'Ticket reopened',
    body: 'Ticket #{ticketShortId} was reopened by the customer.',
    cta_label: 'View ticket',
  },
  escalated_to_human: {
    subject: 'Ticket escalated to a human agent',
    heading: 'Ticket escalated',
    body: 'Ticket #{ticketShortId} has been transferred to a human agent. Reason: {reason}',
    cta_label: 'View ticket',
  },
  shared: {
    preview: 'Update on your ticket — #{ticketShortId}',
    footer_signoff: 'Multideal — Real deals, real savings',
    push_fallback_title: 'Update from Multideal',
  },
} as const;