// en/admin export const admin = { approval_queue_title: 'Deal Approval Queue', deal_settings_min_discount_label: 'Auto-reject deals with a discount below', deal_settings_min_discount_help: 'Minimum discount percent. New deals below this are rejected automatically at submission — no manual review.', deal_settings_hot_deal_label: 'Show the "Hot Deal" badge on deals with at least', deal_settings_hot_deal_suffix: 'sales in the last 7 days', deal_settings_hot_deal_help: 'Minimum sales in the last 7 days that triggers the "Hot Deal" badge on the storefront deal card.', deal_settings_saved: 'Settings saved — applies to new submissions', vendor_mgmt_title: 'Vendor Management', review_removal_title: 'Review Removal Queue', reports_title: 'Reports Queue', approve: 'Approve', approve_remove: 'Remove review', reject: 'Reject', reject_keep: 'Keep review', freeze: 'Freeze', unfreeze: 'Unfreeze', ban: 'Ban', upgrade_veteran: 'Upgrade to Veteran', set_tier_label: 'Vendor tier', tier_downgrade_confirm_title: 'Downgrade vendor', tier_downgrade_confirm_desc: 'Downgrade this vendor to "New"? Their new deals will again require admin approval before publishing.', send_message: 'Send Message', audit_log: 'Admin action log', no_pending: 'No pending removal requests — the queue is clear', no_pending_body: 'New requests from vendors will appear here.', removal_loading: 'Loading requests…', ai_score: 'AI confidence in its recommendation', reject_reason_label: 'Rejection reason', reject_detail_label: 'Additional detail', reject_detail_placeholder: 'Describe the reason...', reject_reason_wrong_price: 'Wrong price', reject_reason_missing_image: 'Missing / bad image', reject_reason_category_mismatch: 'Category mismatch', reject_reason_content_policy: 'Content policy violation', reject_reason_unclear_description: 'Unclear description', reject_reason_other: 'Other', vendor_reason_label: 'Vendor reason', filter_all: 'All', account_state_active: 'Active', account_state_veteran: 'Veteran', account_state_frozen: 'Frozen', account_state_banned: 'Banned', account_state_pending: 'Pending approval', account_state_pending_processor: 'Pending KYC verification', account_state_rejected: 'Rejected', tier_new: 'New', tier_veteran: 'Veteran', confirm_action_title: 'Confirm action', confirm_action_desc: 'Are you sure you want to perform this action?', message_subject_label: 'Subject', message_body_label: 'Message', reports_title_page: 'Reports', resolve: 'Resolve', resolve_resolution_label: 'Resolution', status_open: 'Open', status_investigating: 'Investigating', status_resolved: 'Resolved', status_dismissed: 'Dismissed', filter_status: 'Status', filter_state: 'Account state', filter_tier: 'Tier', filter_from: 'From date', filter_to: 'To date', llm_model_label: 'Gemini model ID', llm_model_placeholder: 'gemini-3-flash-preview', llm_model_help: 'The model ID used by all AI agents. Changes take effect immediately.', llm_primary_label: 'Primary model', llm_primary_help: 'Main model for all AI tasks. If it fails, the system automatically retries with the fallback model.', llm_fallback_label: 'Fallback model', llm_fallback_placeholder: 'Select a fallback model…', llm_fallback_help: 'Activated automatically if the primary model is unavailable.', llm_fallback_current: 'Active fallback', llm_save: 'Save', llm_reset: 'Reset', llm_saved: 'Saved successfully', llm_default_badge: 'Default', llm_active_config: 'Active configuration', llm_current_model: 'Current model', llm_default_model: 'Default model', llm_prompt_title: 'AI Moderation Instructions Prompt', llm_prompt_help: 'These instructions are sent to the AI before deal content. Changes take effect immediately for new deals.', llm_api_key_title: 'Google API Key', llm_api_key_label: 'API key', llm_api_key_placeholder: 'AIza...', llm_api_key_help: 'Overrides the server-level GOOGLE_API_KEY secret. Leave blank to use the environment variable. Takes effect immediately on Save.', llm_api_key_source_env: 'Active - set via environment variable', llm_api_key_source_db: 'Active - override stored in database', llm_api_key_source_none: 'Not configured - AI moderation is disabled', llm_api_key_clear: 'Clear DB override (revert to env var)', llm_api_key_configured: 'Key configured', llm_support_section_title: 'Support Agent Models', llm_support_triage_label: 'Triage Model', llm_support_triage_help: 'AI model for initial triage. Empty = use primary model', llm_support_decision_label: 'Decision Model', llm_support_decision_help: 'AI model for case decisions. Empty = use primary model', // ─── Reports queue additions ────────────────────────────────────────── dismiss: 'Dismiss', dismiss_confirm_title: 'Dismiss report', dismiss_confirm_desc: 'Are you sure you want to dismiss this report? This action cannot be undone.', dismiss_note_label: 'Note (optional)', investigate: 'Mark Investigating', view_entity: 'View', reporter_label: 'Reporter', filter_target_type: 'Target type', target_type_vendor: 'Vendor', target_type_deal: 'Deal', target_type_review: 'Review', target_type_user: 'User', // ─── Review removal queue additions ─────────────────────────────────── reviewer_label: 'Reviewer', deal_label: 'Deal', deal_type_label: 'Deal type', vendor_pattern_warning: "Note: {{count}} reviews have already been removed at this vendor's request", vendor_pattern_warning_one: "Note: one review has already been removed at this vendor's request", rating_label: 'Rating', filter_pending: 'Awaiting decision', filter_approved: 'Removed', filter_rejected: 'Rejected (kept)', decided_at_label: 'Decided', removal_status_pending: 'Pending', removal_status_approved: 'Review removed', removal_status_rejected: 'Review kept', no_history: 'No decisions with this status yet', reviewer_anonymous: 'Anonymous user', submitted_at_label: 'Submitted', deal_type_coupon: 'Coupon', deal_type_item: 'Item', deal_type_group: 'Group deal', // ─── Approval queue additions ───────────────────────────────────────── reject_dialog_desc: 'Select a reason and optional detail to send the vendor feedback on why their deal was not approved.', window_start: 'Window start', window_end: 'Window end', commission: 'Commission', personal_deal_badge: 'Personal deal', pickup_address: 'Pickup address', special_instructions: 'Special instructions', approve_error: 'Failed to approve deal', reject_error: 'Failed to reject deal', deal_type_COUPON: 'Coupon', deal_type_GROUP: 'Group', // ─── Vendor management additions ────────────────────────────────────── activate: 'Activate', freeze_reason_label: 'Freeze reason', freeze_reason_placeholder: 'Describe the reason for freezing this vendor...', freeze_duration_label: 'Duration (days, optional)', freeze_duration_placeholder: 'e.g. 30', ban_reason_label: 'Ban reason', ban_reason_placeholder: 'Describe the reason for banning this vendor...', audit_by_label: 'By', // ─── New state machine additions ────────────────────────────────────── filter_flagged: 'Flagged', filter_active: 'Active', filter_frozen: 'Frozen', filter_banned: 'Banned', vendor_flag_reason_label: 'Flag reason', vendor_reject_reason_label: 'Rejection reason', llm_decision_label: 'AI decision', llm_decision_approve: 'Approved', llm_decision_flag: 'Flagged', llm_decision_reject: 'Rejected', approve_anyway_button: 'Approve anyway', approve_anyway_confirm_title: 'Approve vendor application', approve_anyway_confirm_body: 'This overrides the AI decision; the vendor moves on to payment setup (identity verification with Stripe). Continue?', approve_anyway_confirm_action: 'Approve anyway', force_activate_button: 'Force Activate (skip payment setup)', // ─── Nav section labels (admin-makeover/foundation) ─────────────────── nav: { sections: { main: 'Main', moderation: 'Moderation', analytics: 'Analytics', system: 'System', }, }, // ─── Admin support dashboard (phase 6) ─────────────────────────────────── support: { // Inbox inbox_title: 'Support Inbox', inbox_empty: 'No open support items. If filters are active, try clearing them', inbox_load_error: "Couldn't load the support inbox. Try refreshing the page.", inbox_polling: 'Updating...', confidence_empty: '—', // Filter labels filter_type: 'Type', filter_status: 'Status', filter_sla: 'SLA', filter_assigned: 'Assigned', filter_category: 'Category', filter_priority: 'Priority', filter_ai_confidence: 'AI Confidence ≤', composer_visibility_label: 'Message audience', filter_sort: 'Sort', filter_visibility: 'Message visibility', // Filter values type_all: 'All', type_ticket: 'Ticket', type_case: 'Case', ticket_status_open: 'Open', ticket_status_ai_handling: 'AI handling', ticket_status_awaiting_user: 'Awaiting user', ticket_status_escalated: 'Escalated', ticket_status_awaiting_agent: 'Awaiting agent', ticket_status_human_handling: 'Human handling', ticket_status_resolved: 'Resolved', ticket_status_closed: 'Closed', ticket_status_reopened: 'Reopened', case_status_opened: 'Opened', case_status_vendor_review: 'Vendor review', case_status_vendor_offered: 'Vendor offered', case_status_escalated: 'Escalated', case_status_ai_handling: 'AI handling', case_status_awaiting_info: 'Awaiting info', case_status_human_review: 'Human review', case_status_resolved: 'Resolved', case_status_closed: 'Closed', case_status_reopened: 'Reopened', status_all: 'All statuses', assigned_any: 'Any agent', assigned_unassigned: 'Unassigned', assigned_me: 'Me', sla_any: 'Any SLA', sla_breached: 'SLA breached', sla_warning: 'Nearing breach', sla_healthy: 'Within SLA', priority_low: 'Low', priority_normal: 'Normal', priority_high: 'High', priority_urgent: 'Urgent', // Sort sort_sla_soonest: 'SLA: most urgent first', sort_updated_desc: 'Last Updated', sort_created_desc: 'Newest first', // Table columns col_type: 'Type', col_id: 'ID', col_subject: 'Subject', col_opener: 'Opener', col_assigned: 'Agent', col_status: 'Status', col_sla: 'SLA', col_confidence: 'AI Confidence', col_priority: 'Priority', col_updated: 'Updated', // Actions action_claim: 'Assign to me', action_assign: 'Assign', action_open: 'Open', action_unassign: 'Unassign', action_post_message: 'Post Message', action_post_internal: 'Add Internal Note', action_close: 'Close', action_reopen: 'Reopen', action_issue_refund: 'Issue Refund', action_deny_refund: 'Deny Refund', action_replacement: 'Replacement', action_reassign_vendor: 'Reassign to Vendor', action_escalate: 'Escalate', // Context panel ctx_transaction: 'Transaction Summary', ctx_purchase_id: 'Purchase ID', ctx_user_history: 'Customer History', ctx_vendor_history: 'Vendor History', ctx_vendor_info: 'Vendor', ctx_ticket_stats: 'Ticket Stats', ctx_attachments: 'Attachments', ctx_ai_reasoning: 'AI reasoning', ctx_timeline: 'Timeline', ctx_opened_at: 'Opened', ctx_first_response: 'First Response', ctx_avg_response: 'Avg. first response (30 days)', ctx_response_vs_avg: 'vs. average', ctx_messages: 'Messages', ctx_vendor_name: 'Name', ctx_vendor_active_deals: 'Active Deals', ctx_purchases: 'Purchases', ctx_open_tickets: 'Open Tickets', ctx_cases: 'Cases', ctx_open_cases: 'Open Cases', ctx_miss_rate: 'Miss Rate', breadcrumb_admin: 'Admin', breadcrumb_support: 'Support', breadcrumb_ticket: 'Ticket', // Visibility badges visibility_public: 'Visible to customer', visibility_vendor_internal: 'Vendor Internal', visibility_site_internal: 'Internal note (staff only)', // Fields field_transition_reason: 'Reason', field_confidence: 'AI Confidence', // KB Manager kb_title: 'Knowledge Base', kb_new: 'New Article', kb_edit: 'Edit', kb_delete: 'Delete', kb_confirm_delete_title: 'Delete knowledge-base article', kb_confirm_delete_body: 'The article "{slug}" will be permanently deleted in all its languages. This cannot be undone. To hide it temporarily, turn off "Active" instead.', kb_all_locales: 'All languages', kb_all_categories: 'All categories', kb_search_placeholder: 'Search by title, slug, or body…', kb_empty: 'No knowledge-base articles yet', kb_empty_filtered: 'No articles match the current filters', kb_clear_filters: 'Clear filters', kb_back_to_list: 'Back to list', kb_edit_article: 'Edit article: {slug}', kb_load_error: 'Failed to load the knowledge base. Refresh the page and try again.', kb_filters: 'Filter articles', kb_visibility_hint: 'Internal = visible only to support staff and the AI agent; customers never see this article.', kb_field_slug: 'Slug', kb_field_locale: 'Language', kb_field_category: 'Category', kb_field_title: 'Title', kb_field_body: 'Body (Markdown)', kb_field_tags: 'Tags', kb_field_visibility: 'Visibility', kb_field_is_active: 'Active', kb_save: 'Save', kb_cancel: 'Cancel', kb_preview: 'Preview', kb_error_slug_required: 'Slug is required', kb_error_slug_duplicate: 'This slug + locale combination already exists', // Settings settings_title: 'Support System Settings', settings_group_ai_budget: 'AI Budget', settings_group_autonomy: 'Autonomy', settings_group_models: 'Models', settings_group_feature_flag: 'Feature Flag', settings_save: 'Save Settings', settings_saved: 'Settings saved', settings_reset: 'Reset to defaults', settings_error_required: 'This field is required', settings_section_sla: 'SLA & Timers', settings_vendor_window_hours: 'Vendor response time (hours)', settings_autoclose_days: 'Auto-close inactive tickets after (days)', settings_return_window_days: 'Product return window from delivery (days)', settings_reopen_limit: 'Max reopens per ticket (times)', settings_section_media: 'Media', settings_media_max_images: 'Max Images per Ticket', settings_media_max_mb: 'Max Attachment Size (MB)', settings_section_notifications: 'Notifications', settings_notification_emails: 'Notification Emails', // Settings field labels + help help_support_vendor_window_hours: 'Hours the vendor has to respond before AI escalation', label_support_sla_ai_hours: 'AI SLA (hours)', help_support_sla_ai_hours: 'Target time for AI to resolve a ticket', label_support_sla_human_hours: 'Human SLA (hours)', help_support_sla_human_hours: 'Target time for a human agent to resolve a ticket', label_support_autoclose_days: 'Auto-close (days)', help_support_autoclose_days: 'Auto-close inactive tickets after this many days', label_support_ai_confidence_threshold: 'AI Confidence Threshold', help_support_ai_confidence_threshold: 'Minimum confidence for autonomous AI action (0–1)', label_support_ai_max_tool_calls: 'Max AI Tool Calls', help_support_ai_max_tool_calls: 'Tool call limit per AI intervention', label_support_ai_max_cost_cents: 'AI Cost Budget per Case (agorot)', help_support_ai_max_cost_cents: 'Maximum AI cost per case', label_support_notification_emails: 'Notification Emails', help_support_notification_emails: 'Comma-separated list of emails for support notifications', label_support_media_max_images: 'Max Images per Ticket', help_support_media_max_images: 'Maximum number of images attachable to a ticket', label_support_media_max_mb: 'Max Image Size (MB)', help_support_media_max_mb: 'Maximum file size in MB per attachment', label_support_return_window_days: 'Return Window (days)', help_support_return_window_days: 'Days from purchase to open a case', label_support_reopen_limit: 'Reopen Limit', help_support_reopen_limit: 'Maximum number of times a ticket can be reopened', label_support_llm_triage_model: 'Support Triage Model', help_support_llm_triage_model: 'AI model for initial triage. Empty = use primary model', label_support_llm_decision_model: 'Support Decision Model', help_support_llm_decision_model: 'AI model for decisions. Empty = use primary model', // Metrics metrics_title: 'Support System Metrics', metrics_from: 'From', metrics_to: 'To', metrics_section_overview: 'Overview', metrics_ticket_total: 'Total tickets', metrics_case_total: 'Total transaction cases', metrics_sla_tickets: 'SLA compliance — tickets', metrics_sla_cases: 'SLA compliance — cases', metrics_section_ai: 'AI performance', metrics_ai_handoff: 'Escalated to human (%)', metrics_ai_autoresolve: 'Auto-resolved by AI (%)', metrics_mttr_tickets: 'Avg. time to resolve — tickets', metrics_mttr_cases: 'Avg. time to resolve — cases', metrics_section_cost: 'AI cost', metrics_token_cost_per_case: 'Avg. AI cost per case (₪)', metrics_section_refunds: 'Refund decision mix', metrics_section_vendors: 'Response-window misses — by vendor', metrics_vendor_total: 'Total cases', metrics_vendor_miss: 'Window misses', metrics_vendor_miss_pct: 'Miss rate (%)', metrics_section_timeseries: 'Daily trends', metrics_ts_tickets: 'Tickets opened', metrics_ts_cases: 'Cases opened', metrics_ts_sla_breaches: 'SLA breaches', metrics_load_error: 'Failed to load metrics. Try refreshing the page or narrowing the date range.', metrics_empty_range: 'No support data in the selected date range.', metrics_sla_not_measured: '— (not yet measured)', metrics_vendor_name: 'Vendor', metrics_ts_date: 'Date', // Detail pages ticket_detail: 'Ticket Detail', case_detail: 'Case Detail', ticket_load_error: 'Ticket not found, or it failed to load. Try refreshing.', case_load_error: 'Failed to load the case. Try refreshing the page.', // KB table columns kb_col_slug: 'Slug', kb_col_locale: 'Language', kb_col_category: 'Category', kb_col_title: 'Title', kb_col_active: 'Active', kb_col_visibility: 'Visibility', kb_col_updated: 'Updated', kb_new_article: 'New article', // Locale display names lang_he: 'Hebrew', lang_en: 'English', lang_fr: 'French', lang_ar: 'Arabic', lang_ru: 'Russian', // KB article statuses kb_status_active: 'Active', kb_status_inactive: 'Inactive', kb_status_public: 'Public', kb_status_draft: 'Draft', kb_status_faq: 'FAQ', kb_status_archived: 'Archived', // KB categories kb_category_faq: 'FAQ', kb_category_how_to: 'How-To', kb_category_billing: 'Billing', kb_category_technical: 'Technical', kb_category_account: 'Account', kb_category_general: 'General', kb_category_policy: 'Policy', kb_category_refund_rules: 'Refund rules', kb_category_redemption_rules: 'Redemption rules', kb_category_internal: 'Internal', visibility_internal: 'Internal', // Ticket categories ticket_category_account: 'Account', ticket_category_how_to: 'How-To', ticket_category_billing: 'Billing', ticket_category_technical: 'Technical', ticket_category_general: 'General', ticket_type_SLA: 'SLA', // Common confirm_delete_kb_title: 'Delete KB Article', confirm_delete_kb_body: 'This will permanently delete the article. Continue?', confirm_refund_title: 'Confirm Refund', confirm_refund_body: 'Issue a refund to the customer? This action cannot be undone.', confirm_close_ticket_title: 'Close ticket', confirm_close_ticket_body: 'Close this ticket? The customer will be notified. It can be reopened later. No refund will be issued.', confirm_deny_refund_body: 'Deny this refund request? The customer will be notified that the request was denied. You can add a reason.', confirm_replacement_body: 'Approve a replacement? The vendor will be notified to supply a replacement to the customer; no money is refunded.', confirm_close_case_body: 'Close this case with no further decision? The customer will be notified. It can be reopened if needed.', reason_admin_denied: 'Denied by agent', reason_admin_replacement: 'Replacement approved by agent', toast_saved: 'Saved successfully', toast_failed: 'Action failed', toast_claimed: 'Ticket claimed', toast_assigned: 'Assigned successfully', toast_refund_queued: 'Refund queued', refund_outcome_label: 'Refund type', outcome_refund_full: 'Full refund', outcome_refund_partial: 'Partial refund', outcome_replacement: 'Replacement', outcome_deny: 'Deny', // Refund dialog refund_error_generic: 'An error occurred', refund_dialog_body: 'Optionally enter a partial amount. Leave empty for a full refund, then press "Continue to breakdown" to see the breakdown.', refund_amount_override_label: 'Refund amount (₪) — leave blank for a full refund', action_approve_refund: 'Continue to breakdown', action_approve_refund_loading: 'Calculating...', refund_approved_title: 'Refund Approved', refund_approved_body: 'Step 2 of 2: review the breakdown and click "Execute refund". This moves money to the customer and cannot be undone.', refund_amount_label: 'Amount', refund_customer_share: 'Refund to customer', refund_platform_share: "Platform's share of the cost", refund_vendor_share: "Vendor's share of the cost", refund_back: 'Back', action_execute_refund: 'Execute Refund', action_execute_refund_loading: 'Executing...', }, } as const;