export function getStatusPillTone(
  status: string,
): 'success' | 'warning' | 'danger' | 'info' | 'neutral' {
  if (status === 'closed') return 'neutral';
  if (status === 'resolved') return 'success';
  if (status === 'awaiting_user') return 'warning';
  if (status === 'escalated' || status === 'awaiting_agent') return 'warning';
  if (status === 'reopened') return 'warning';
  if (status === 'open' || status === 'ai_handling' || status === 'human_handling') return 'info';
  return 'neutral';
}