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question: 'What if the business did not honor my voucher?'
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If you visited the business and were unable to redeem your voucher — whether the business refused, was closed, or did not recognize the Multideal deal — we are here to help.

Open a case directly from the relevant purchase page. In the first stage, a notification is sent to the business and it has 48 hours to respond and resolve the issue. If you do not receive a satisfactory response, our human support team steps in and manages the case through to resolution.

Buyer protection is a core principle of the platform. You will not be left out of pocket from a deal that was not properly honored.