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question: 'What is the refund policy?'
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Cancellation and refund eligibility follows the Israeli Consumer Protection Law. For eligible goods, request cancellation within 14 days of delivery. For eligible vouchers and group deals, request cancellation within 14 days of purchase and at least two Israeli business days before the scheduled service. A legally permitted cancellation fee is the lower of 5% of the amount paid or ₪100; no fee applies for a defect or non-conformity. Approved refunds are returned to the original payment method.

If there is a dispute with the business — for example the business refuses to honor the voucher without valid justification — a 48-hour vendor resolution window opens first, giving the business a chance to respond and resolve the issue. If it remains unresolved, our support team steps in and handles the case directly.

To open a refund request, go to "My Purchases" and click "Request Refund" next to the relevant deal.